Frequently Asked Questions
Find answers to common inquiries regarding our collections and services.
What is the standard shipping timeframe for orders?
Standard delivery typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your package's progress.
How can I return an item from my order?
We accept returns within 14 days of delivery. Items must be in their original condition with all tags attached. Please use our online portal to generate a prepaid return label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer regional payment options depending on your shipping destination.
How should I care for my raw denim jeans?
To preserve the color and fit of your raw denim, we recommend washing them as infrequently as possible. When necessary, dry clean or hand wash cold and hang to air dry.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping costs and delivery times vary by location and will be calculated at checkout.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. Once an order is confirmed, we are unable to make modifications. You may return the items for a refund once they arrive.